Multi-Factor Authentication

Getting Started Last updated:

Multi-factor authentication (MFA) is required for all GEMA accounts. After entering your email and password, GEMA sends you to a second verification step before granting access.

Verifying Your Identity at Sign-In

The Multi-Factor Authentication page shows the heading Multi-Factor Authentication and the prompt Please verify your identity using one of the methods below.

If you have enrolled more than one method, a Choose verification method selector appears at the top. Select the method you want to use.

Authenticator App

  1. Open your authenticator app (Google Authenticator, Authy, or similar) and find the GEMA entry.
  2. Enter the 6-digit code shown in the app into the Verification Code field.
  3. Select Verify.

Biometric Authentication

If your device supports fingerprint or face recognition and you have enrolled biometrics, GEMA starts the biometric prompt automatically. If it does not start on its own, select Authenticate. Follow your device’s biometric prompt to confirm your identity.

Email Verification

  1. Select Send Email Code to send a one-time code to your registered email address.
  2. Enter the 6-digit code from the email into the Email Verification Code field.
  3. Select Verify Email.

SMS Verification

  1. Select Send SMS Code to send a one-time code to your registered phone number.
  2. Enter the 6-digit code from the text message into the SMS Verification Code field.
  3. Select Verify SMS.

Using a Recovery Code

If you cannot access any of your enrolled methods, select Use recovery code instead at the bottom of the page. Enter your 8-character recovery code and select Verify Recovery Code.

Save your recovery codes. Recovery codes are shown once during enrollment. Store them somewhere safe — a password manager or printed copy in a secure location. Each code can only be used once.

Setting Up MFA for the First Time

If no MFA methods are enrolled on your account, GEMA redirects you to the Set Up Multi-Factor Authentication page automatically after you sign in.

Choosing a Method

Select one of the available methods to begin setup:

MethodHow it works
Authenticator AppGenerates time-based 6-digit codes in an app like Google Authenticator or Authy.
Biometric AuthenticationUses your device’s fingerprint or face recognition. Requires Chrome, Safari, or Edge.
Email VerificationSends one-time codes to your registered email address.

Setting Up an Authenticator App

  1. Select Set Up Authenticator.
  2. Scan the QR code displayed on screen with your authenticator app.
  3. Enter the 6-digit code the app shows into the Verification Code field.
  4. Select Verify & Complete Setup.
  5. GEMA shows your Recovery Codes. Copy and store these codes securely, then select Continue to Application.

Setting Up Biometric Authentication

  1. Select Set Up Biometrics (only visible if your browser supports WebAuthn).
  2. Follow your device’s biometric prompt to register your fingerprint or face.
  3. GEMA confirms setup and may show recovery codes. Select Continue to Application.

Setting Up Email Verification

  1. Select Set Up Email.
  2. Select Send Verification Code. A code is sent to your registered email address.
  3. Enter the 6-digit code in the Verification Code field.
  4. Select Verify & Complete Setup.
  5. Copy any recovery codes shown, then select Continue to Application.

Adding Additional Methods

After completing setup for one method, you can select Add Another MFA Method to enroll a second or third method, giving you backup options if your primary method is unavailable.